GW just needs to impress upon their staff that a smile and thank-you goes a long way with customers. All in all a great place at a great price. Also no frig, unless you wanted to spend $20.00 per night extra? I think this is the only hotel we've ever stayed at that didn't offer a refrigerator. We came back to the room twice to find the bed not made and no clean towels. The only downside to this trip was housekeeping. The bed was dreamy, the shower excellent, the jacuzzi tube a BIG plus. The room had no view, which really didn't matter to us we don't watch Vegas from the room. The location was the best as were based right on Fremont Street. The staff at the Golden Nugget were very friendly and helpful. We didn't even get an 'enjoy your stay' (or even any eye contact-which was kind of weird.) As I mentioned the room was excellent-we stayed in the Gold Tower (our original reservations were for the Carson Tower.) No mention as to why were were moved. The only thing between you and from the shark infested waters is the glass tank wall They have a slide that goes through the shark tank but it was under repair during my visit. Usually the front desk personal are very friendly and helpful. while the room was excellent, the staff seemed distant. There was something a bit 'off' this trip. We just got back yesterday (5-23-14) after a week at the GW.
